Your AI Copilot for Faster, Smarter MSP Operations

Ask N-zo is an early-access AI assistant built directly into the N-able platform. It helps you move from questions to answers in seconds by turning natural language into meaningful insights across your environment. N-zo is designed to help MSPs see problems sooner, understand impact faster, and take action with confidence.

What Ask N-zo Does

Ask N-zo understands how MSPs think about their environments. You can ask questions in plain language such as:

Why is asset [INSERT_NAME] running slowly?
Can you check any Windows 10 devices and confirm they meet the Windows 11 minimum requirements
Can you list 10 devices at the client [INSERT_CUSTOMER_NAME] that may need an upgrade and why?

Behind the scenes, Ask N-zo translates your request into queries across your asset data and across our documentation and knowledgebase articles. It then returns focused, actionable answers.

Where to Find it

Ask N-zo appears as a slide-out panel on the right side of your N-able dashboard on the Asset page. Select the Ask N-zo icon in the upper right side.

The Ask N-zo panel opens with a welcome message and suggested prompts.

Ask A Question

Clicking Ask N-zo as indicated above will open the Chat Interface. In this interface you can ask questions and request guidance based on product documentation, asset data, and knowledge base articles.

Click into the input box labeled Ask me anything…
Type your question in natural language.
Press Enter or select the arrow icon to submit.

Upon clicking the arrow, your request will show on the right hand side of the chat highlighted in light purple as shown below.

The Ask N-zo AI answer will appear left justified on a white background. If you see dots shuttling, it means the AI is processing the request.

Understanding the Results

Ask N-zo returns:

A short explanation of what it found
A filtered list of devices or customers
Key metrics such as frequency, trend, or severity

Each result is linked back to the underlying assets so you can continue your investigation.

Resizing the Screen

The Ask N-zo screen size can be adjusted by hovering over the left side of the box, pressing the mouse button and dragging the side left or right.

Preview Status and Feedback

Ask N-zo is currently in Preview.

This means:

You may see incomplete answers or small inconsistencies.
Not all data sources are connected yet.
Some queries may return partial results.
The performance may be slow.

Your feedback directly improves the system.

After each response, use the thumbs-up or thumbs-down icons to let us know how helpful the answer was. These indicators can be found after each answer:

Reporting Issues and Requesting Features

Please keep asking questions, this is how we will identify the functionality to build and improve.

Should you encounter something and need to report bugs, unexpected behavior, or feature requests, please use the following form: 👉 https://forms.office.com/r/0ryu773P9D

We also have a forum in N-able Me https://me.n-able.com/s/group/0F9Vy000000Fs05KAC/ask-nzo-ai-limited-tech-preview please contact [email protected] to be added.

We review every submission and use it to guide development. We’re actively collecting:

The types of questions you ask
Where and when you ask them
Thumbs up / Thumbs down feedback

Suggested Inquiries to get started:

Ask N-zo anything about N-central or N-sight, assets, or troubleshooting. Start with the sample questions below, then try your own. The more you ask, the smarter our experience becomes.

A Few Questions to Try First

Why is asset [INSERT_NAME] running slowly?
Can you check any Windows 10 devices and confirm they meet the Windows 11 minimum requirements
Can you list 10 devices at the client [INSERT_CUSTOMER_NAME] that may need an upgrade and why?
How many devices at [INSERT_CUSTOMER_NAME] are on Windows 11 22631
Show me the system info for [LIST OF DEVICE_NAMES]
Do any of the devices at [INSERT_CUSTOMER_NAME] have 2 or less CPU cores?
Do I have devices at [INSERT_CUSTOMER_NAME] that don't meet the Cove minimum requirements?
Does removing the agent from a device require a reboot?
How do I enable Patch Management on one of my assets?
How would I integrate with Passportal?
How do I add custom scripts to my devices?
What reports would show me my device hardware and software details?
What permissions should I give to a new user that will be used by a specific client
What can I setup integrations for?

List of Asset Details that are available in general Queries

Basic Information

Total count of results
ID
Name
Description Operating System
OS name
OS version
Architecture Site
Site ID
Site name Service Organization
Service organization ID
Service organization name CPU
Number of cores
CPU name System Information
Hostname
Total memory size (in bytes)
NetBIOS name
Manufacturer
Model
Serial number

List of additional fields which can be directly queried

Metrics - CPU Usage

CPU percentage over time (last 12 hours, 30-minute intervals) o Timestamp o Value Metrics - Memory Usage
Memory percentage over time (last 12 hours, 30-minute intervals) o Timestamp o Value Other
Last booted at (timestamp)

Fields not available in the detail query (only in list query): Site

Site ID
Site name Service Organization
Service organization ID
Service organization name System Information
NetBIOS name
Serial number Other
Total count of results

Next Steps

Experiment with your own queries, anything from troubleshooting errors to asset management. Ask follow-ups, N-zo can handle context.
Share feedback: What worked? What surprised you? What would you improve?
Join the N-able Me forum https://me.n-able.com/s/group/0F9Vy000000Fs05KAC/ask-nzo-ai-limited-tech-preview please contact [email protected] to be added.
If you hit a snag, enter in a ticket, please! 👉 https://forms.office.com/r/0ryu773P9D

What Ask N-zo is Not

It does not yet execute remediation actions.

It does not replace your existing monitoring or alerting.

It is not a reporting engine. It is a reasoning layer across your data.

Ask N-zo Limited Preview Legal Disclaimer

N-able implements AI-powered features across its products to enhance functionality, efficiency, and user experience. By using the Ask N-zo limited preview feature, you consent to the processing of any data you submit through N-able’s Ask N-zo Preview as described in our Subprocessor List (https://assets.n-able.com/m/2149a56717236af3/original/Subprocessors.pdf).

Our technical and organizational security measures apply, and your data will never be used to train any large language models (LLMs). All inputs and outputs remain private and are not shared with third parties or used to improve external systems.

By using the feature, you also agree that any data you submit as part of the Ask N-zo Preview may be kept for one year in N-able’s secure, private AWS environment for the purpose of refining prompts.