FAQ - Frequently Asked Questions

What is the Billing API?

The illing API is a set of endpoints available via the N-able Developer Portal that provides N-Able customers with accurate, invoice-based usage data for N-central, Cove and EDR (More products to come). It automates reconciliation and invoicing processes, eliminating manual reviews of the product dashboards or "efile" reports.

What are the key benefits of using the Billing API?

Accurate Usage Reporting: Retrieves real invoice data to minimize errors.
Automated Invoicing: Removes the need for manual dashboard checks or "efile" reports.
Granular Details: Provides device-level insights for better visibility.
Integration-Ready: Seamlessly pushes data to PSA or accounting systems.
Real-Time Monitoring: Allows tracking of usage for the current month.

Do I need to pay extra for the Billing API?

No. Access to the Billing API is free. Simply open a Partner Care case to request an API key and your Salesforce ID.

How do I get started with the API?

To begin, open a Partner Care case to request your Salesforce ID and API key. Then, visit the Developer Portal to explore the interactive documentation and code samples: Billing API Documentation.

Which systems can I integrate with?

The API supports integration with any PSA, ITSM, ERP or accounting system, enabling seamless workflow automation.

What types of data can I access with the BIlling API?

The API allows you to:

Check invoice status for a specific billing period.
Retrieve end-customer and service details under each contract.
Access device-level usage data.

What if I need help or have questions about my data?

Partner Care handles all support for the Billing API. Reach out if you encounter any issues or need clarification.

How does the Billing API improve business operations?

Time Savings: Automates data retrieval and invoicing, freeing up resources.
Improved Accuracy: Uses invoice-based data for correct and transparent billing.
Scalability: Handles multiple customers, devices, and services efficiently.
Proactive Monitoring: Provides real-time insights into current-month usage to prevent unexpected overages.