Overview

The Support Sessions Management API enables real-time remote support connections and historical tracking within the Take Control platform. These APIs allow technicians to establish immediate support sessions with customers and access comprehensive session history data for analysis and reporting.

Key Features

• Immediate remote support session creation
• Configurable customer information collection
• Multi-language support for international customers
• Department-based routing and assignment
• Comprehensive session history tracking and filtering
• Flexible technician assignment options

Session Types

The API supports two primary session management operations:

• Support Session Creation: Establish real-time support connections with customizable parameters
• Session History: Retrieve and analyze historical session data with extensive filtering

Available Endpoints

• POST /session: Create new support session
• GET /session/history: Retrieve session history data

Session Configuration Options

The API provides several parameters for customizing support sessions:

1. Basic Information
   • Department assignment
   • Technician assignment
   • Language preferences
   • Customer details
2. Support Flow Configuration
   • Queue visibility options
   • Customer information collection
   • Problem description
   • Session routing preferences