Overview

The Ticket API enables the creation of deferred support requests through a simple, secure endpoint. This API is designed for scenarios where immediate remote support isn't required, allowing you to integrate ticket creation capabilities into your support workflows.

Key Features

• Simple ticket creation for deferred support
• Built-in validation and error handling
• Secure authentication with integration keys
• Rate limiting protection for system stability
• Clear response formats for success and error cases

Ticket Requirements

The API requires specific fields for ticket creation:

1. Required Fields
   • Customer name (max 100 characters)
   • Customer email address
   • Problem description (max 4000 characters)
   • Numeric identifier (ids)
2. Response Information
   • Ticket number for successful creation
   • Error details if validation fails
   • Rate limit notifications when applicable

Available Endpoints

POST /ticket: Create new deferred support request

Integration Notes

When implementing the Ticket API:

• Ensure all required fields are included
• Validate field lengths before submission
• Implement retry logic for rate limiting
• Handle error responses appropriately